Chief Customer Officer Margaret Maljkovic
Q: Can we ask an Executive just what are the most important two or three legal requirements for tenants, just to remind us, as we get on with life. 鈥� Penrith 2750
MM: Thank you for this important and interesting question.
Tenants receive a lot of information regarding their tenancy agreement and responsibilities. When you have your lease signing appointment, there are a number of factsheets and forms we include in the sign-up folder that each new tenant receives at the start of the tenancy.
We also do Welcome Visits to all new tenants at the 6鈥�8-week mark so we can see if you are experiencing any challenges in your new home, and go over the information given during the sign up process.
And yes 鈥� this is a lot of information! So, I appreciate you asking this 鈥榝ill in the gaps鈥� question, as a reminder of the key things all residents need to keep top of mind.
Three important things in terms of your tenancy obligations include:
路 Maintaining rental and other payments
路 Being a good neighbour
路 Working with us in terms of property care including:
- Reporting maintenance issues as soon as they occur
- Providing access to undertake repairs
- Looking after the property
These are based in the tenant obligations that are part of your Residential Tenancy Agreement.
The other important thing that I would like all Link Wentworth residents to note is this:
We are a Community Housing Provider, and we care about our tenants. If you are experiencing difficulties 鈥� whether it is rental payments, you or someone you are concerned about need help, you need assistance looking after your property or anything else 鈥� please get in touch with us. As well as the services we provide, we are linked to a whole range of support services that can help to find a way forward. Please don鈥檛 wait to reach out.
Find Tenancy Handbooks and other useful information on our website Resources – Link Wentworth
HOW TO ASK AN EXEC: Letters are to be published anonymously with postcode only. You can email, drop in a letter, or call us for help in getting your question in. Please keep the subject matter to one issue or question. All letters received will be sent to the relevant senior manager for review and response.
Email us at communications@ linkwentworth.org.au
Call us on 13 14 21
Link Wentworth wishes to acknowledge the Traditional Custodians of the Land on which we work and pay our respect to the Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people.