Q: I have recently been reading about other residents鈥� renovations and have to ask the question: how are these works prioritised?
Response:听 Sean Carty, Chief Property Officer听
Thanks for this question 鈥� it’s a fair one.听听
As Chief Property Officer, I can tell you confidently that Link Wentworth is committed to providing safe, functional, and well-maintained homes for our residents. This organisation strives to continuously improve the way we manage property maintenance, deliver services, and support tenant wellbeing.听听
When it comes to services such as painting programs, or bathroom, flooring and kitchen replacements, it is important that we have correct information about the state of your home, any deterioration or damage, and anything about your household circumstances that have changed or become urgent.听
To help, we have been making improvements with how we capture the information you give us.听You may have recently provided access to one of our inspectors to complete a Property Assessment Survey?听 The information you provide helps us to make proactive decisions.听听听
When making decisions about properties, considerations that we take into account include not only the current condition of your home and its facilities, but also broader issues, such as:听听
- Health and safety risks听听
- Functional performance听
- Long-term asset sustainability听
At the same time, the financial capacity of the organisation plays a role.听听
As a not-for-profit organisation, we reinvest our funding into services, with a strong focus on maintaining and improving homes. This means every decision must be both equitable and financially responsible, ensuring resources are directed where they are needed most across our portfolio.听听
Other areas in which resources are spent include programs for communities and supporting access to specialist and wraparound services. These are also extremely important to providing healthy, quality housing.听
We have channels of communication always open for you to request a repair, lodge an appeal, make a complaint, give feedback 鈥� even give a compliment. This helps us to plan more effectively, improve service delivery, and provide safe, quality homes for all our residents.听
While we may not be able to address every request immediately, we are working towards a system where decisions about repairs and replacements are transparent, consistent, and informed by clear data.听听听
We will continue to provide updates as we improve our systems and processes. Thanks for the question and for bringing up this issue; I value the opportunity to respond.听
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Link Wentworth wishes to acknowledge the Traditional Custodians of the Land on which we work and pay our respect to the Elders past, present and emerging, and extend that respect to all Aboriginal and Torres Strait Islander people.